How long will my order take to arrive?
HawksNest aims to provide you with superior customer service and delivery – we genuinely value our customers. For items readily available in stock & depending on the postage option you have selected, HawksNest will strive to dispatch your order within 24-48 hours. Once your order has been despatched (notified through an email), delivery of your parcel can be expected after 3-4 business days within Victoria, 4-5 business days for all other interstate and regional addresses and up to 20-24 days for International orders. In very rare circumstances the delivery of your order may be delayed, so please allow up to 10 business days for your order to arrive domestically.
For memorabilia or personalised products, please also refer to the delivery lead time on each product page as these products are also manufactured by a 3rd party supplier. We cannot deliver memorabilia to PO boxes.
Items will be delivered to you by Australia Post e-parcel, Couriers Please, TNT or Fastway Couriers, depending on your selected products and their destination.
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A signature will most likely be required on delivery. Should no-one be home to accept your parcel, we recommend delivery to a workplace or alternate address. If you provide us with Post Office Box details, we may contact you to arrange an alternate delivery address, depending on the size of the order being delivered to you.
If our freight carrier is unsuccessful in delivery to you on more than one occasion, the package may be returned to our warehouse. In the unlikely event that this occurs, to re-send your parcel, an additional freight charge may need to be applied prior to dispatch.
Other Information :-
Please contact us if you have urgent order requirements. We will always endeavour to fill your order as quickly as possible and to the best of our ability.
In the event that you do not receive your order within the specified times above, we recommend that you check your local post office as your parcel may have been redirected without notice. Alternatively you can contact HawksNest Online via email firstname.lastname@example.org or (03) 9535 3011 directly and our friendly staff can assist.